Payment Processing Manager

• Location: 

  United Kingdom,Leeds, Leeds

• Posted: 05/10/2009 16:04

This financial services company based in the City Centre are currently looking for a Payment Processing Supervisor. The role is responsible for delivering a quality and efficient Payments team. This will include leading, motivating and developing the team to ensure an accurate and timely service.

The post holder will be required to oversee C&ES, CHAPS, BACS , FX and Cheque payment processes, Banks Exception Item Management on a day to day basis. There will also be a key focus on projects, challenging costs across all levels together with a continuous focus on mitigating Risk and Control and conducting regular 1-2-1 reviews within the team to ensure the delivery of "right first time"..







Main Skills/Experience required:



-  Managing your direct reports in line with the company HR policies.

- Deputising for the Payment Services Manager during periods of absence.

- Assisting and supporting project/release implementation.

- Attending and contributing to project meetings as requested by Department Manager.

- Completing the end of day checklists on a daily and basis.

- Provide sign off for certain key processes within the authorised limit.

- Ensure the agreed department processes are in place and reviewed frequently.

- To ensure that the team is motivated and all work is executed to a high standard with SLA, by emphasising the importance of excellent customer service.

- To maintain and develop relationships with internal/external customers

- Ensure the department adheres to all Regulatory Requirements and Operational Procedures.

- Ensure that the daily funding is correct by reviewing all relevant funding reports. Any differences must be accounted for and escalated to the Payment Processing Manager over 2 days old.

- To utilise and train all team members to ensure that the department operates effectively and that segregation of duties are applied.

- Regularly review departmental procedures in order that non-compliant issues are identified and corrected and adequate audit trails are maintained at all times, submitting recommendations for changes to the Project Officer.

- To ensure that the escalation procedures are adhered to within the team, acting as a reference point for both written and verbal queries during escalation stage.

- To effectively manage the team, including holding monthly 121s, providing constructive feedback, performance management as applicable and encouraging continued development.

- Ensure that you are working towards all Service Level Agreements and aim to exceed these wherever possible.

- Support an ethos of continuous improvement, consistently reviewing processes to ensure cost and process efficiency.

- Any other duties appropriate to your skills and current level of responsibility as requested by management.  



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