Account Administration Agent Support

• Location: 

  Leeds

• Posted: 18/11/2009 16:04

We have opportunities in this role in Leeds

Looking to the future
Based in our Retail Operations area you will assist Barclays' customers with general account administration, specific mortgage administration or telephony customer contact. This is a key role helping to provide the world class service that our customers have come to expect. This is a varied and rewarding position that also involves offering efficient and organised administrative support, and being a part of the Barclays team means that you know you'll have the support and guidance when you're ready to move to the next level in your career.

What you'll give our customers
You'll help with the administration of our customer accounts from all around the globe, including dealing with any associated questions or queries, providing clear, professional and well reasoned correspondence to all account-related enquiries, and following-up on all escalated queries through to satisfactory resolution. You'll also look to the future, suggesting improvements to procedures and processes and building your skills and expertise through training.

What you'll get in return
Help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

What you'll need
The Barclays ethos is based on trust, winning together and a distinct customer focus. You will have desire to learn and develop your skills such as data accuracy and attention to detail with customer service and satisfaction always being at the forefront of your mind. You will need to be organised, methodical with strong research and problem solving skills, and be confident making realistic decisions with minimal supervision. You will need to demonstrate a high drive for personal development to further develop your level of specialist expertise for the future.

We'll judge you on your ability and nothing else.
Careers built around customers.

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