Property Services Manager

• Location: 

  Leeds , Leeds

• Posted: 28/10/2009 10:10

We are currently looking to recruit a Property Services Manager to work within our busy city centre office in Leeds. The purpose of this role is to lead a Property Services Team in the delivery of day-to-day property services to meet the requirements of clients, and tenants.

About the company:-
My client is one of the UK’s leading property consultants, providing a comprehensive range of professional, investment and agency services nationwide. They pride themselves on providing management and investment services to the residential investment market and private rented sector. Its key objectives are to maximise investor returns and provide the highest level of professional care to landlords, their tenants and property. Thay are now one of the largest residential investment managers with well in excess of 10,000 units under management across the UK mainland, from offices in Brighton, London, Leeds and Glasgow.

My client is regulated by the RICS and is a member of and regulated by ARMA.

Responsibilities of the role:-
• Understand client requirements

• To manage a team of Property Managers to meet the client requirements and provide a service to tenants.

• To manage the performance and development of a team of Property Managers

• To ensure that the team understand tenant requirements and seek to meet them in an acceptable manner and timeframe.

• To ensure that the process for assessing prospective tenants is robust and meets client requirements.

• To understand all appropriate regulatory requirements for rental property

• To manage tenant and Third party issues or complaints arising from the occupation of the property or the management of it.

• To manage compliance with or withdrawal of Environmental Health Notices and Local Authority Notices

• To manage the organising and supervising of repair, maintenance including cyclical works and, if required, improvement works.

• To ensure that the company service complies with all statutory regulation and requirements including Health & Safety.

• To comply and ensure third party compliance with Statutory provisions in relation to any proposed works or expenditure

• To contribute to the development of a framework for the appointment of, and the performance management of contractors and suppliers

• Monitoring the performance of contractors and other third parties generally to assure value for money and quality of service

• To contribute to the development of a framework for the appointment of, and the performance management of letting agents

• To monitor the performance of letting agents

• To ensure the team perform within agreed SLA’s


Person Specification

Criteria Defined as Skill set (To be able to ….)
Professional Qualifications ARLA - Association of Residential Letting Agents
or NFOPP National Federation of Property Professionals

Leadership
Is an effective leader, providing focus, motivation and direction
Projects a positive & practical vision of the ways forward
Gives clear direction and goals for the team
Seeks continuous improvement
Promoting change
Decision making with & without others
Motivate individuals & a team
Assertiveness
Delegating
Manages conflict
Sets and maintains high standards

Plan & prioritise
Schedules tasks & activities to effectively carry out responsibilities of the role.
Ability to differentiate between the important and the urgent
Assess unplanned activities and resolve conflicting priorities
Ability to plan own and others time
Plan the use of existing people resource to meet requirements

Team work
Creates an inclusive culture where people feel their efforts & contributions are valued
Provides support, guidance & encouragement when needed

Communication
Considers what they need to communicate and chooses the most appropriate method.
Checks understanding.
To be able to give & receive feedback

Effective (active) listening
Personal authenticity
Delivers what he/she promises to deliver in the timescales promised
Sets a personal example of what he or she expects of others
Takes the initiative to overcome obstacles even when outcomes uncertain
Takes charge of a situation and accepts responsibility for seeing it through

Problem solving & decision making
Structure information to improve decision making & problem solving
Deal with ambiguity

Resilience
Responds to conflicting demands in a constructive and positive way
Developing self & others (Better described as coaching?)

Effectively applying knowledge, skills & techniques to develop self & others
Gives honest & constructive feedback to help others develop
Supports others in meeting their goals & ambitions

To appy for this role you must have the above required qualification along with previous experience within the residential property management market in return we can offer:-

Package
Permanent Role
Salary c£24,000 + dependant on experience
Hours of work: 37.5 hrs per week (Monday to Friday, 8.30am - 5pm OR 9am - 5.30pm, with an hour for lunch each day)
Holiday Entitlement: 25 days per annum, plus 8 public holidays
Corporate Bonus: Up to 10% of salary dependant on company objectives being met (40% of bonus payable in Dec, remaining 60% in May)
Company Pension Scheme (Salary Sacrifice): Eligibility after 1 year's service
Annual Travel Season Ticket Loan
Childcare Vouchers


Please email your CV to sam.davies@industriouspeople.com or for further details please call 0845 543 6793 or 07967706459.

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Location map: Leeds , Leeds