Service Centre Manager and Computer Technicians

• Location: 

  Leeds

• Posted: 08/10/2009 12:12

In addition to Service Centre Managers we are seeking computer technicians. Please respond to this advert if you have experience providing helpdesk support, laptop repairs and/or resolving software problems.

Have you got what it takes to manage your own Computer Service Centre? SmartFixIT is a Computer Service retailer operating on campus to University Students, staff and local customers and is looking to recruit managers across a variety of national locations.

Every time a customer walks through the door, our aim is to provide an outstanding experience. From the retail environment, to the people in the team, to the products and the service, we want to make every customer visit an enjoyable, efficient and professional experience.

As a Retail Manager you will take an operational overview. Everything you do will be geared towards maximising customer loyalty, developing your team and maximising sales As a role model you will set high standards, motivate and coach the team. Managing stock control, budgets and visual merchandising so that your store has the resources to perform effectively. You've got to be energetic, open and firmly committed to continuous improvement.

Team leadership experience is desirable along with a proven track record in setting and achieving targets and with strong people and budget management skill. Coming from an Information Technology background you'll recognise that this is a growing, successful organisation. If you have the qualities to make a contribution, you will quickly find that you are valued, developed and rewarded at SmartFixIT.

Main Purpose of role:

Commercial management of one of our regional service centre outlets which offer a comprehensive computer repair and support service to our customers.

Reports to: Market Development Manager

Key Responsibilities:

Duties will include but are not restricted to:

* Manage day to day retail outlet procedures, logistics and best practise

* Champion and deliver excellent customer service

* Customer care including support of on-site repairs and administration of off-site repairs

* Participate in marketing, sales and promotions activities both on campus and off while working closely with our corporate team and campus partners.

* Achieving Sales Targets incorporating the selling of SmartFixIT products and services and promotion of the SmartFixIT brand

* Provide support to the customer, resolving problems

* Identify the computer problem, advise the customer of the remedy and provide an estimate of the costs involved.

* Complete virus scans, operating system reinstalls, RAM upgrades and various service related activities.

* Source parts for repairs as requested by the Computer Technician

* Ensure all paperwork is issued in accordance with SmartFixIT procedures

* Balance till on a daily basis and stock on a weekly basis.


Skills and experience

* Able to manage people, work in a team and be an effective role model
* Have a good technical understanding of IT services and systems
* Effective organiser with ability to multitask and prioritise
* Have creative business acumen and effective sales flair
* Ability to work under pressure and show initiative


SmartFixIT is currently recruiting for up to 20 locations throughout the UK. We have immediate openings for managers and technicians in Leeds, Southampton, Birmingham, , Derby, London, Cardiff, and Norwich and are rapidly becoming the premier provider of IT services to major universities. We offer competitive compensation packages and significant opportunity for advancement. Do not hesitate to submit your CV if you meet all or some of the preferred skills and experience detailed in this job description. If your experience or ambitions include the provision of IT services, sales, marketing, brand management, PR or operations, there might other roles for you at SmartFixIT.

http://www.smartfixit.com

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Location map: Leeds, Leeds