Customer Advisor

• Location: 

  Leeds

• Posted: 06/10/2009 10:10

Cashier

We have opportunities in this role in Leeds.

It all starts with you
When a customer walks into one of our branches, they want to be able to get their hands on all the great products and services Barclays has to offer with a minimum of fuss. And the first people they come to are our Cashiers. Whether it's doing the simple things like helping a customer making a deposit, or using your judgement to refer them to the right colleague, your welcoming smile and commitment to everyday excellence will be what makes your branch uniquely Barclays.

What you'll give our customers
The service at some other banks leaves you thinking the Cashier was more interested in serving the next customer (then the next, then the next after that…). At Barclays, you'll put the emphasis squarely back on the customer you're serving. That might mean performing a transaction quickly and politely so they can get on with their day. Or it could mean asking the right questions to understand their needs so you can introduce them to one of our specialists - a Mortgage Advisor or Personal Banker, for instance. By treating every customer as an individual, you'll not only help you and your team meet and beat your targets; you'll also ensure every customer walks out the door feeling properly cared for.

What you'll get in return
Help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like private healthcare, childcare savings, recognition schemes and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

What you'll need
The success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role,you'll need proven experience of customer service (ideally in a sales environment) with the interpersonal skills and initiative to quickly resolve any customer issues that come up. Of course, any prior knowledge of banking products and services would be handy - but what we're really looking for are people who know that great service is as much about listening as it is about talking.

We'll judge you on your ability and nothing else.
Careers built around customers.

BarclaysLeeds

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