Cashier- Banking

• Location: 

  United Kingdom,West Yorkshire, Leeds

• Posted: 16/10/2009 17:05

A fantastic opportunity for a cashier has arisen within the local branch of a hugely successful and well respected Bank.



Overall Role Purpose:

To deliver effective, efficient and compliant customer servicing, working collaboratively with Branch team

colleagues, in order to maximise customer satisfaction and overall Branch performance.

Key Accountabilities

* Addressing customer product and transactional processing requirements, in accordance with set

procedures, to ensure that customers receive an exceptional service.

* Proactively identifying complex and non-standard customer requirements, and sales

opportunities, and referring them to a Personal Banker or the most appropriate Specialist

colleague to ensure the Branch achieves its overall goals.

* Undertaking meet and greet and other customer coordination activities to ensure customer

needs are addressed promptly and effectively, customers are directed to the most appropriate

person when their needs can not be addressed directly and peaks in demand are effectively

managed.

* Undertaking till balancing, 'back office' and administration activities to ensure effective, efficient

and compliant operation of the Branch.

* As part of a team, working with Branch and Specialist colleagues to enable the delivery of

consistently high standards of 'seamless' customer service across all Branch and Specialist

propositions.

* Addressing, and where appropriate escalating, customer queries, complaints and feedback

effectively, to achieve the best possible outcome for the customer in line with Regulation,

policy and best practice.

* Proactively developing the necessary knowledge and skills needed to achieve successfully delivery

and provide accurate and current advice and appropriate support to customers and colleagues.









This is a fantastic opportunity to join a highly respected organisation offering a competitive salary and excellent benefits package alongside the opportunity to progress your career.

 







Person Specification

Experience

What does the role holder need to have done before?



* Operated in a customer facing role where service is paramount

* Experience in a sales environment

* Confidence in complaint handling





Knowledge

What does the role holder need to know/know about and/or be qualified in?

* Awareness of banking products and services

* Customer service standards

* Operational processes to ensure customers transactions are processed correctly

* IT literate







Skills & Competencies

What does the role holder need to be able to do/be good at doing?

* Building relationships quickly

* Effective interpersonal skills (questioning and listening)

* Service Excellence

* Quality Results

* Adaptable to change





Hays Senior Finance is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.com

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