Team Leader in Leeds

• Location: 

  Leeds

• Posted: 07/10/2009 14:02

We have opportunities in this role in Leeds.

A team with a lead is a team indeed
Leadership and a quality service: two things a major retail bank can't do without. And it's no different here at Barclays, where we've shaped our success around Team Leaders who drive business growth by inspiring outstanding customer service. That'll be your challenge as a Team Leader, where you'll performance manage and develop a team of 15+, ensuring they're on top of their game when serving our customers.

What you'll give our customers as a Team Leader
By providing inspirational leadership, coaching and support, you'll ensure that each team member knows their role, so that our customers are served by exceptional staff. That means creating an environment where SLAs are met and customer satisfaction ensured, while regularly providing constructive feedback, dealing with internal team issues and ensuring that operational standards are adhered to.

What you'll get in return
Help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

What you'll need as a Team Leader
The success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role, you'll need proven experience within a customer service and operational environment, along with a sound knowledge of financial services. Naturally, we're expecting team leadership experience, so we really want to hear from people who have managed a team of over 15 staff within a call centre environment. Top that all off with excellent communication, presentation and interpersonal skills, and you'll have everything we're looking for from a Team Leader.

We'll judge you on your ability and nothing else.
Careers built around customers

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Location map: Leeds, Leeds